Support Engineer

A successful support engineer is highly self-motivated and driven to perform at the peak of his or her abilities. As a firm, we look for energetic and high-performing individuals with strong interpersonal and communication skills.

Responsibilities

• Provide excellent support for external & internal customers
• Develop & maintain expertise for all software & hardware product lines
• Proficiency in Windows, UNIX, VMS, & NetWare platforms
• Solve customer problems by phone, web support, VPN & on-site visits
• Participate in software design & develop system specs
• Provide pre-sales support to Sales and Marketing, including providing demonstration files & training
• Execute product upgrades & conversions
• Participate in shows & seminars as required
• Answer forum questions on support web site
• Maintain knowledge database
• Serve as both customer advocate (Level I) & support engineer (Level II)
• Provide 24 hour coverage as needed
• Research & resolve issues for custom products in Oracle & SQL environments
• Gather analyze & scope change requests & custom coding requirements
• QA as needed.

Requirements

Position requires a BS in computer science or related fields and three years experience in development and support. Must have strong proven technical skills, experience with delivery of product, services and methodologies for quality assurance and software qualification. Must also have strong communication skills, a teamwork attitude and commitment to meet deadlines.

You must be willing to work long/ flexible hours to meet deadlines and travel overnight when required.

• Min. 3 yrs systems, application, installation, configuration & deployment experience with strong client interface
• BS in computer science, CIS or BIS
• Expertise in Windows & UNIX application maintenance
• Oracle & SQL database support
• Development experience with .Net Framework a plus